Inspired By The Opulence And Beauty Of Nature

Crystal Cactus products are uniquely crafted to assist our customers in finding, developing and asserting their best selves. We believe in whatever makes you glow.

Customer Service

All Sales Are Final. We do not accept returns or exchanges. We only replace items if they are defective or damaged. All of our products are mindfully curated and exclusively sold in limited stock quantities. 

If your product is damaged in transit please email our customer service team at info@crystalcactus.com within 7 days of receiving your package. 

Cancellations

If you placed an order prematurely and would like to cancel it, we allow up to 24 hours for the cancellation to be made. Please email info@crystalcactus.com with your order number and request for cancellation. 

FAQ

These are some of the more common questions we see come our way, but if these do not address your question, please reach out to our Customer Service team via the contact form here

When will I receive my order?   
* For domestic shipping please allow 5-7 business days from ship date to arrival.
* Orders are processed within 7 business days. 

Where can I track my package?
You can track your order here. Copy and paste the number from your shipping confirmation into the top search bar. 

All parcels are trackable via the United States Postal Service. Once Crystal Cactus ships your order, our ability to track your package is shared with you. 

Once USPS marks the tracking code "Delivered" on your package's tracking website, we are ensured that the package has reached its final intended destination. If your tracking number shows that your item is delivered but you did not receive it, please contact your local post office with your tracking number for further details regarding its whereabouts.

Do you accept Visa/Amex/Mastercard, etc? 
We care about the protection of your identity, personal details, and payment information. All of our payments are processed through PayPal, which accepts all major credit cards. 

Our company would like to wholesale your products. Who should we reach out to?
We currently wholesale our boutique candle collection through Faire. If interested, please checkout the link below, it will provide you with all the necessary information.

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