Returns & Exchanges

Note: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.

Return Policy: We do not accept returns or exchanges for any of our body products, including but not limited to: body oil, mists, candles and baths. 

If your product is damaged in transit or you are otherwise unhappy with your purchase, you may exchange it for store credit. Please email our customer service team at info@crystalcactus.com within 15 days of receiving your package. All of our products are sold in limited stock quantities. 

All SALE items are final sale and not eligible for return.

Please note that we are unable to provide return packaging or postage at this time. All return shipping expenses are the responsibility of the customer. Our return address is a PO Box, which means that carriers such as UPS cannot deliver to us. We suggest using the United States Postal Service for return packages.

Cancellations

If you placed an order prematurely and would like to cancel it, we allow up to 24 hours for the cancellation to be made. Please email info@crystalcactus.com with your order number and reason for cancellation. 

Samples & Promotional Use

We believe in the value of our products and those we are able to share them with. We do not offer free samples or full-size products for promotional or personal use. 

FAQ

These are some of the more common questions we see come our way, but if these do not address your question, please reach out to our Customer Service team via the contact form here.

When will I receive my order?
Our studio receives countless orders daily. All of our products are hand packaged with love and care by the Crystal Cactus team. When you place your order, you will receive a confirmation email. Once your package is in transit, we will provide you with your tracking number. Let us know if you have any issues or questions about our shipping procedure.

* For domestic shipping please allow 5-7 business days from ship date to arrival.
* For international shipping, please allow 6-14 days from ship date to arrival.
* Due to international customs policies, some orders may take up to two months to arrive at their intended destinations.

Please keep in mind that weather conditions could affect arrival time.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Crystal Cactus has no control over these charges, nor can Crystal Cactus predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 


I need my order by (xx/xx/xxxx)! Can I pay for rush processing + shipping?
Unfortunately, we are unable to expedite processing, or upgrade shipping options at this time. If you shoot us an email with when you need your items by, we will do our very best to make sure they get to you on time, however we ask that you please keep in mind standard USPS shipping estimates.


Where can I track my package?
You can track your order here. Copy and paste the number from your shipping confirmation into the top search bar. 

All parcels are trackable via the United States Postal Service. Once Crystal Cactus ships your order, our ability to track your package is shared with you. 

Once USPS marks the tracking code "Delivered" on your package's tracking website, we are ensured that the package has reached its final intended destination. If your tracking number shows that your item is delivered but you did not receive it, please contact your local post office with your tracking number for further details regarding its whereabouts.


I gave the wrong shipping address - what should I do?
Please reach out to us immediately! We will update your shipping information and make sure that your package gets to the right place.


Do you accept Visa/Amex/Mastercard, etc? 
We care about the protection of your identity, personal details, and payment information. All of our payments are processed through PayPal, which accepts all major credit cards. 


My product broke/arrived damaged! What should I do?
Your happiness is of utmost importance to us. Please take a picture of the product and attach it in an email to our Customer Service team so we can help you out as soon as possible! 


There’s a specific product that I am interested, when will it be back in stock?
In most cases, our sold out products will be restocked within a few weeks, depending on the availability of the raw materials. The best way to find out when an item is available again is to follow our Instagram (@CrystalxCactus) for daily product updates!

Are you hiring?
If you are interested in a career with Crystal Cactus, please follow our Instagram page (@CrystalxCactus) to stay in the know about future opportunities!


Our company would like to wholesale your products/collaborate with you! Who should we reach out to?
We currently wholesale our entire candle collection through Guideless. If interested, please send us an email at info@crystalcactus.com and we will provide you with all the necessary information!