All Sales Are Final. We do not accept returns or exchanges. All of our products are sold in limited stock quantities.
If your product is damaged in transit please email our customer service team at email@example.com within 15 days of receiving your package.
If you placed an order prematurely and would like to cancel it, we allow up to 24 hours for the cancellation to be made. Please email firstname.lastname@example.org with your order number and reason for cancellation.
These are some of the more common questions we see come our way, but if these do not address your question, please reach out to our Customer Service team via the contact form here.
When will I receive my order?
* For domestic shipping please allow 5-7 business days from ship date to arrival.
* For international shipping, please allow 6-14 days from ship date to arrival.
* Due to international customs policies, some orders may take up to two months to arrive at their intended destinations.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Crystal Cactus has no control over these charges, nor can Crystal Cactus predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Where can I track my package?
You can track your order here. Copy and paste the number from your shipping confirmation into the top search bar.
All parcels are trackable via the United States Postal Service. Once Crystal Cactus ships your order, our ability to track your package is shared with you.
Once USPS marks the tracking code "Delivered" on your package's tracking website, we are ensured that the package has reached its final intended destination. If your tracking number shows that your item is delivered but you did not receive it, please contact your local post office with your tracking number for further details regarding its whereabouts.
Do you accept Visa/Amex/Mastercard, etc?
We care about the protection of your identity, personal details, and payment information. All of our payments are processed through PayPal, which accepts all major credit cards.
Our company would like to wholesale your products. Who should we reach out to?
We currently wholesale our boutique candle collection through Guideless. If interested, please send us an email at email@example.com and we will provide you with all the necessary information.